Retail Showroom Sales Supervisor

Tonal is looking for a part-time Retail Showroom Sales Supervisor to lead our Showroom Sales Specialists at our Perimeter showroom. In this role, you will be a critical component in driving sales at the Showroom. You’ll be leading the sales floor, and working closely with Sales Specialists in an effort to provide an exceptional customer experience. If you’re passionate about fitness, have a high bar for customer experience, and love to solve challenging problems, Tonal is the place for you.

 

What You Will Do
• Develop a deep knowledge and understanding of Tonal’s product, technology and brand image
• Lead Tonal demonstrations, calibrations and workouts with both scheduled and walk-in guests
• Lead conversations to figure out each individual guests specific needs/fitness goals and educate them on how Tonal can support their unique fitness journey
• Deliver on and exceed sales goals
• Maximize sales through exceptional customer relationships and impactful in-store service
• Maintain guest information, preferences and feedback using established Tonal sales systems (Salesforce)
• Conduct phone and/or email outreach to new clients to communicate updates and follow-ups
• Maintains an organized and clean sales floor area with an attention to detail
• Provide direction and guidance to Sales Specialists to ensure efficient and effective floor operations, customer service, and floor coverage
• Train Sales Specialists on product knowledge and Showroom procedures such as the checkout process, customer nurture cycle, and in-store experience
• Perform opening and closing procedures
• Create and maintain an environment of strong sales and exceptional customer service through teamwork, providing informal coaching and support when needed, and leading by example
• Unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)